Refund & Return Policy
At Fair and White Nigeria, we value your trust and are committed to providing high-quality skincare products. Please review our refund and return policy below:
1. No Refunds on Available or Shipped Products
We do not offer refunds for:
- Products that are in stock and available.
- Orders that have already been processed or shipped, even if delivery is delayed.
We encourage customers to double-check their order details before confirming.
2. Refunds for Unavailable Products
If an item you ordered is unavailable, we will notify you and offer either:
- A refund for the unavailable item, or
- A replacement with another product of equal value.
3. No Returns or Exchanges on Used/Opened Items
To ensure the integrity of our skincare products for all customers, we do not accept returns or offer refunds on products that have been opened, used, or tampered with.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with:
- A photo of the item(s)
- Your order number
- Proof of Payment
We will resolve the issue with a refund or replacement, where applicable.
5. Final Sale & Promotional Items
Products purchased during sales, promos, or special offers are final sale and are not eligible for refund or return.
By placing your order, you agree to our Refund & Return Policy.